The computer I was using completely "froze up" on me. What do I do?
Unfortunately, there are times when a computer will mysteriously just
stop working. The mouse won't move. The keyboard won't work. The only
thing left to do is restart the computer. The way to do this when
everything seems to no longer work is to press Ctrl + Alt + Delete at
the same time. You should see a Novell screen. First try the Task
List and shut down each application. If this doesn't help, you will
have to choose the Shutdown option. If you do not get a Novell
screen, you will need to press and hold the on/off button on the
computer for a few seconds to manually shut the computer off.
Why are password rules so complicated?
Paul Smith's has some rules about the password you choose to access
email and the campuse systems. Keeping your password safe and hard
to guess is critical to ensure that your identity isn't stolen.
Think about the consequences of someone assuming your identity and
hacking into a University computer system, or spreading a virus or
worm across the campus network. You should never share your
password with anyone. If you follow the guidelines, you can
choose a password that is easy for you to remember (memorize), but
hard for someone else to figure out.
How do I get help when I have a computer problem?
The computer help desk hours are listed above. You can stop
into the Helpdesk office or you can enter a trouble ticket into the
Paul Smiths SysAid system using the link in the upper right corner of
this page. Using the SysAid system will allow you to track your
issue and you can follow the status any time on the web.
My monitor had gone black what do I do?
Move the mouse or tap the Shift key on your keyboard. Sometimes
monitors are set to "go to sleep" after a certain amount of time if
the image doesn't change.
Check to see that the power light on the front of the monitor is
green. If not, your computer or your monitor may have lost power.