Hotel, Resort and Tourism Management

• B.S. Degree.
• 122 credit hours (minimum) required.
  • 31+ credits must be in liberal arts and sciences.
  • 43 credits must be in 300/400 level courses.
• 800 hours of industry work experience required.
  • 200 hours (minimum) required at each internship site.
  • This is non-credit bearing and there is no tuition fee.

Our Hospitality graduates have gone on to become:

• General Manager, New York Yacht Club – NYC
• Revenue Analyst With Hilton Corporate – Houston, TX
• Restaurant Owner – Lake Placid, NY
• Special Events Manager – Savannah, GA
• Beverage Manager, Ritz Carlton – Bachelor Gulch, CO
• Private Club Manager – Buffalo, NY
• Vice President, Disneyland – Anaheim, CA
• Social Media Director – Maui, HI
• Craft Beer Brewer – Lake Placid, NY
• Event Director – City Of Caribou, ME
• Membership Advisor – Marriott Vacations, Singapore
• Crew Member – Norwegian Cruise Lines
• Director of Sales & Marketing – Nashville, TN
• Hotel Inspector with AAA Travel
• There Are Literally Hundreds More

At the end of the program students will be able to:

• Make rational, logical and creative decisions to confront a variety of challenges.
• Understand, analyze and synthesize data derived from management information systems to address management challenges in the areas of marketing, guest services, cost control, and human resource management.
• Convert financial data and operational reports into action plans.
• Plan and conduct group meetings with agenda, outcome goals and post meeting analysis.
• Demonstrate the ability to plan, organize and execute a multi-faceted business project.
• Have the ability to apply several approaches in the supervision, training and management of employees.
• Understand the industry’s inherent cultural diversity and the variety of issues related to managing a multicultural workforce and providing service for an international clientele.
• Understand basic accounting practices and be able to apply industry-specific math applications to actual case studies and develop pricing strategies.
• Utilize management skills for the development, delivery and evaluation of quality guest services.
• Demonstrate knowledge and application of ethical and socially responsible practices.
• Identify the steps involved in developing a strategic plan and apply management practices necessary to implement and evaluate the success of the plan.
• Research and develop a fundamental marketing plan and integrate basic marketing principles into management decisions.
• Apply advertising, promotional and direct sales techniques to the marketing of tourism products and special events.
• Develop and stage high-quality oral presentations to groups, integrating the use of presentation software.
• Express thoughts and opinions clearly through written and oral communication. Apply active listening skills.
• Describe the history and traditions of the hospitality industry, and survey the full range of available career opportunities.
• Recognize current and emerging industry trends.
• Demonstrate knowledge of guest psychology and professional guest service skills that are required during all phases of the guest cycle.
• Apply knowledge of all functional areas involved in the delivery of exceptional guest service.
• Demonstrate the proper usage and care of common kitchen & dining room equipment.
• Apply knowledge of basic food preparation as it relates to planning, scheduling, production and management.
• Apply knowledge of proper sanitation & safety procedures for food service and lodging applications.
• Understand and model the purpose, value and rewards of hard work.
• Understand and have the ability to present an appropriate appearance and decorum in a variety of professional settings ranging from interviews to presentations in the workplace.
• Exhibit self-confidence, initiative and the ability to function effectively as a member of a work group.
• Apply academic theories learned in the classroom with real, hands-on learning opportunities within the hospitality industry.

Sample courses:

• Hospitality Futures
• Hospitality Business Simulation
• Hotel, Resort & Tourism Orientation
• Financial Decision Making
• Hotel Accounting
• Financial Accounting
• History of the World in 6 Glasses
• Gerontology
• Shattering Gender Stereotypes
• New Media Tools
• Principles of Marketing
• Principles of Management
• Dining Room & Kitchen Management
• Baking Retail Experience
• Recreation & Resort Marketing & Management
• Destination Dynamics
• Major Event & Festival Planning
• The Business of Beer
• Semester in Residency
• Advertising & Promotion
• Facilities Planning & Environmental Management

More program information and a full course list can be found in the College Catalog.

More program information and a full course list can be found in the College Catalog. For program planning sheets, click here.